Cancelations and Refunds

At Raspberries n Creme, we strive to provide our customers with the finest cakes for their special occasions. To ensure a smooth experience, we have established the following refund policy:

Refund Requests: If you wish to cancel your cake order, you may do so up to 2 days before the scheduled pickup. Please note that all refunds are subject to a 10% processing fee to cover administrative costs.
Rain Check Option: As an alternative to a monetary refund, we are pleased to offer a rain check, allowing you to reschedule your cake order for another day. This option provides flexibility and ensures you can enjoy our delicious cakes at a later date.
Alterations and Cancellations: Any changes or cancellations to your cake order must be made at least 2 days prior to the scheduled pick-up time. This allows us adequate time to adjust or halt preparation. Requests made after this timeframe may not be accommodated, and any payments made will be considered non-refundable.
No Shows: We understand that circumstances can change unexpectedly. However, if you fail to pick up your cake at the designated time without prior notice, we will be unable to offer a refund. Please make sure to double-check your pick-up time to avoid any inconvenience.
Pick-Up Hours: Our bakery is open for pick-ups from 11:00 AM to 4:00 PM, Tuesday through Saturday. We kindly ask that you arrange your schedule accordingly to ensure a timely pick-up. Please be advised hours are subject to change during holidays.

We appreciate your understanding and cooperation with our policy, which allows us to continue providing quality service to all our customers. If you have any questions or require further assistance, please do not hesitate to contact us.